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Life Sciences Response Services

The Eurotherm Engineering Team (also called the Delivery Team) is a global Team of more than 60 engineers and technicians who are fully knowledgeable and experienced in Life Science applications and in working within the specific constraints of this market.

They include qualified project management professionals (PMP) who are also fully trained and experienced in working to the ISPE GAMP®5 guidelines.

From collecting the information on site to interacting with suppliers and 3rd parties, we are able to engineer your automation project, to start up your production line and ultimately to provide you a lifetime support contract ensuring you kept aware of the evolution of technology and of any possible enhancements to your installation, Faster, Better, more cost-effective.

Field Service, Help Desk and technical support are there to assist you.

 

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Field Service

Our field service teams provide much more than an on-site breakdown service. We are also able to assist with commissioning, training, process improvement and routine maintenance. Each engineer has been factory trained, provided with tested and verified calibration equipment, and also carries an extensive range of both spares and new instrumentation. Our engineers are also trained to complete their activities within the discipline and requirements of Validated plant, equipment and processes and to suitably record all the necessary changes and re-validate as and where necessary. We can manage for you the Change Control of the Qualification/Validation documents related the ISPE GAMP®5 guidelines.

Help Desk

Our customer help desk facility provides technical telephone support. It is staffed only by engineers who have many years of experience and are fully aware of ISPE GAMP®5 guidelines Project and Procedure Management requirements. Typically, the service answers specification and configuration queries on Eurotherm products and systems. We can also offer Service Level Agreement and telephone support for software products to contract customers. All help and advice given will be within the respect of the ISPE GAMP®5 guidelines requirements and demands where appropriate.

Technical Support

During commissioning or upgrade, a small amount of technical support by our engineers could save your own staff a great deal of time. Our Technical Support team can also provide additional application advice over the phone or by email. This service is available to you by the hour or by the day or from a Service Level Agreement contract, and additional time can be ‘banked’ for future requirements. This is in addition to technical support time ‘built-in’ to many Eurotherm products at the time of purchase.

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