Enhance the return on your investment with customizable services to cover the entire system lifecycle
Choose a strategic partner for life
Why should you consider an SLA?
Service level agreements (SLAs) are designed to reduce downtime, lower maintenance costs, and increase system availability. Overall, they help to reduce the total cost of ownership and offer long-term peace of mind based on the criticality of your system.
Eurotherm Service Level Agreements
Eurotherm SLAs are customizable to the level of service you need. The agreements can cover support requirements such as:
Access to services
Speed of response
Spare parts and warranties
Onsite technical support
Our support expertise includes:
Process control and automation
Compliance with industrial regulations
Choosing Eurotherm as your strategic partner can help you to get the best value for money throughout the lifecycle of your system and beyond.
What does an SLA cover?
The benefit of a Eurotherm SLA is that it is can be adapted to cover the type of support you need. You can pre-book resources to aid production planning and define the level of support and response time required. Your chosen services are packaged together in the SLA to help keep your plant up-to-date and running, today and into the future.
How can an SLA improve your return on investment?
An SLA is designed to deliver value for money by helping to maintain system reliability and process performance throughout the lifetime of your automation system. Based on a shared understanding of your process and industry requirements, we work with you as a trusted partner to maximize the value of your assets. Just like Eurotherm engineered solutions, a Eurotherm SLA offers much more than a ‘standard service’ as it is made to fit your process based on a proven range of support services, providing a cost-effective approach to manage and mitigate technical, operational, and regulatory business complexities.
Choose from support services including:
Telephone technical support
Software updates and enhancements
On-site technical and breakdown support
Training and consulting
Calibration traceable to national standards
Thermal Uniformity Surveys (TUS)
System Accuracy Tests (SAT)
Qualification/Validation to ISPE GAMP 5 engineering guidelines
Discounts on future purchases
Future-proofing through an SLA
For customers operating in a rapidly changing environment, a bespoke SLA can provide a flexible support model to cover evolving needs coming from new markets, technologies, and operational situations.
Future-proofing services can include:
Managed software and hardware upgrades to keep up with the latest operating systems
Managed hardware and software patch updates to help maintain asset performance
Cybersecurity enhancements for improved resilience
Up to 100% discount on future upgrades on Eurotherm software licenses
A Eurotherm SLA can be adapted to your requirements from the following types of services:
Local and global call centers
Standard business hours support
Emergency 24×7 support
Dedicated support team
Technical account manager
Periodic performance reviews
Software version upgrades
Software maintenance updates
Test system license discount
Application clone service
Software patch management to cybersecurity IEC 62443 standards
Module reserve program
Material exchange program (MEP)
Parts management service
Spare parts discounts
Minimum response time commitments on-route within 4 hours (where available)
Preventative maintenance and disaster recovery
Resident service engineer
Custom application support
Training and consultancy
Product and system training
On or off-site training
Classroom based training in theory, practical and virtual environments
Future training discounts
Site engineering discounts
Prepaid service days
Upgrade roadmap planning
Upgrade migration planning
Change control management
Engineering to ISPE GAMP 5 guidelines
Data lifecycle management
Comprehensive services with flexible options
Wrapping your valuable assets in flexible services designed to maintain and optimize system performance throughout the system lifecycle helps to:
Protect critical investments by effectively maintaining hardware and software systems
Maximize asset performance by reducing downtime and increasing performance levels
Reduce total cost of ownership through innovative upgrades and flexible funding options
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